Menu
Reply
  • 2
  • 0
  • 0
Fred11
Joining in
218 Views
Message 1 of 3
Flag for a moderator

Still cannot access certain websites like National Lottery via 4g

I have seen the various posts on this - which seem to date back years.

As a family, we all received 4g SIMs at same time. 2 of us cannot access the National Lottery (and other) website (nor its App) when we are on 4g. I have no problem on WiFi. (I also had no problem before the VM SIM was changed)

This has happened with some other websites as well.

I’ve checked all possible issues in my phone settings- nothing wrong there.

I do not want to download a VPN App, as I really think Virgin Media need to look at this properly, as so many people have experienced the same issue.

Thanks for your time.

 

0 Kudos
Reply
  • 5.38K
  • 752
  • 1.52K
teabag
Superstar
202 Views
Message 2 of 3
Flag for a moderator

Re: Still cannot access certain websites like National Lottery via 4g

Have you logged into the online accounts for the 2 SIM's and checked that Parental Control is turned off for them.  If they are off, try resetting them by turning Parental Control on > restarting the phones > leave for a few hours > turn Parental Control back on > then restart phones again.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
0 Kudos
Reply
  • 2
  • 0
  • 0
Fred11
Joining in
145 Views
Message 3 of 3
Flag for a moderator

Re: Still cannot access certain websites like National Lottery via 4g

Thanks, it turned out Virgin Media had turned on my parental controls for no apparent reason, .......

0 Kudos
Reply