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donaldliv
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Stac code

I've just left EE they've given me a stac code saying my new provider (virgin) must take or EE will continue billing me, spoke to virgin rep who said they don't need it can anyone confirm this as I don't want another bill from EE

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enlli
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Re: Stac code

Usual misinformation from Virgin.

Yes, you have to give them a STAC code for your EE contract to end.

From Virgin website

If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.

When you use a STAC, your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period with your old provider or pay double the bills.

Just bear in mind that if you use a STAC, you won’t be able to recover your old number later.

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Serena_C
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Re: Stac code

Hi @donaldliv

 

Welcome to our Community Help Forum 🙂

 

Thank you for making your first post regarding your STAC code, I am really sorry for the mixed messages you have received regarding this.

 

As @enlli advised, you will need to provide us with a STAC code for your EE contract to end.

 

Hope this helps clarify things.

 

Kind regards,

Serena

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