on 01-09-2021 18:01
I've just left EE they've given me a stac code saying my new provider (virgin) must take or EE will continue billing me, spoke to virgin rep who said they don't need it can anyone confirm this as I don't want another bill from EE
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01-09-2021 18:17 - edited 01-09-2021 18:19
Usual misinformation from Virgin.
Yes, you have to give them a STAC code for your EE contract to end.
From Virgin website
If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.
When you use a STAC, your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period with your old provider or pay double the bills.
Just bear in mind that if you use a STAC, you won’t be able to recover your old number later.
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01-09-2021 18:17 - edited 01-09-2021 18:19
Usual misinformation from Virgin.
Yes, you have to give them a STAC code for your EE contract to end.
From Virgin website
If you don’t want to bring your number with you, you’ll need a Service Termination Authorisation Code, or STAC.
When you use a STAC, your old airtime plan will be cancelled as soon as the switch completes. That means you won’t need to serve a notice period with your old provider or pay double the bills.
Just bear in mind that if you use a STAC, you won’t be able to recover your old number later.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
on 02-09-2021 18:45
Hi @donaldliv
Welcome to our Community Help Forum 🙂
Thank you for making your first post regarding your STAC code, I am really sorry for the mixed messages you have received regarding this.
As @enlli advised, you will need to provide us with a STAC code for your EE contract to end.
Hope this helps clarify things.
Kind regards,
Serena