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Betty409
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Message 1 of 7
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Spoken to like a dog

Tried to make a complaint about sim only deal I bought online and was spoken to like a dog! Disgusting! The woman hung up on me after shouting over me. 

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Dave_cq
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Message 2 of 7
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Re: Spoken to like a dog

Calm down and have a dog biscuit   Smiley Wink

 

 

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happywithmy350
Well-informed
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Message 3 of 7
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Re: Spoken to like a dog

So they go "woof woof aaaahwhooof" and then hang up?

Pro tip - watch the entire series of "Hey Duggee" and then you will be an expert and ready to communicate the next time someone calls and shouts at you which probably never happened.

Well done Squirrel, you've earned your "made up reality" badge..

No Duggee hug? Smiley Sad

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Forum Team (Retired) John_GS
Forum Team (Retired)
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Message 4 of 7
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Re: Spoken to like a dog

Hi Betty409, 

 

Sorry to hear of this experience. Not the usual level of service we aim to offer. 

 

Can I ask what the complaint is regarding?

 

Kind regards,

John_GS
Forum Team

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BrashJerk
Up to speed
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Message 5 of 7
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Re: Spoken to like a dog

It's very common with their call centre. Most of them haven't a clue what they are doing so start being rude or drop the call. 

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Forum Team
Forum Team
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Message 6 of 7
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Re: Spoken to like a dog

Hi Betty409

 

Thank you for posting on our community forum pages.

 

We are very sorry to hear that this has happened. This isn't the kind of service which we expect our customers to receive. 

 

Are you able to tell us what your concerns are in terms of the SIM only deal? We may be able to help on here.

 

As an alternative you can also submit a complaint to us online by visiting our contact page virg.in/VMcontact and selecting 'make a complaint'.

 

We look forward to hearing back from you. 

 

 

 

 

 

 

David_Pn
Forum Team

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Forum Team
Forum Team
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Message 7 of 7
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Re: Spoken to like a dog

Hi there BrashJerk

 

Thank you for your post.

 

We are very sorry to hear that you feel that way. We wouldn't expect any of our customers to receive such a disappointing level of service.

 

Is there anything we can help with on here at all? 

David_Pn
Forum Team

Need help changing SIM card? Find out more about activating your 4G ready SIM. 4G SIM Swap Help


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