Split port

[Steve197811]

Hi,

so I have migrated from o2 to virgin, after an initial shocking display from customer services who claimed firstly that virgin don’t do eSIM and then claimed that in order to get a virgin eSIM I would need to go to apple…. I now have my number ported… hurray… or is it..

so the virgin sim can make calls but can’t receive them. It can’t send or receive texts either. 

I have tried to initiate an eSIM Port but that doesn’t appear to be doing anything either. I’m DREADING calling customer services.. like I would rather just port out than speak to them.. 

any help on here please? Device is iPhone 11 Pro Max, has a physical sim from another provider and a eSIM that I’m trying to get in use with virgin.

thanks

[Ayisha_B]

You're welcome @Steve197811

I've received your PM now so will look into this and get back to you asap. 

[Ayisha_B]

Thanks for confirming your details as requested via PM @Steve197811

The e-sim needed activating so we have done that now and it will take 24 hours to activate.

Let us know if you have any issues thereafter. 

Cheers, 

[Ayisha_B]

Just got your PM @Steve197811

Pleased to hear all is working for you now 😄

If you need anything else, don't hesitate to reach out. 

Enjoy your evening!