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Split Port Solution

sunzzzz
Joining in

on ‎30-08-2021 10:20

Hi, My wife has recently moved from Vodafone to Three.  for about 2 weeks now to no avail she has been on to tech support on a daily basis.  She can make calls but cannot receive calls or texts, its clearly a split port issue but we are both getting absolutely nowhere.

This previous thread was resolved by Corey a mod on here by escalating to the porting team.

 

https://community.virginmedia.com/t5/Virgin-Mobile/Split-Port-Solutions/td-p/4565439

Can my wife PLEASE avail of this service.

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3 REPLIES 3

sunzzzz
Joining in

on ‎31-08-2021 12:11

Anyone? or like the phone am i destined to wait two weeks without an answer

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enlli
Very Insightful Person
Very Insightful Person
In response to sunzzzz

‎31-08-2021 12:26 - edited ‎31-08-2021 12:28

This is a community forum in the main so it can take time for the team to reply 

You said your wife moved from Vodafone to Three. Do you mean Virgin to Three?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
Forum Team
Forum Team

on ‎31-08-2021 13:04

Hi sunzzzz, 

 

Welcome to our community and thanks for posting. Sorry to hear you're currently experiencing issue with your new sim card and not being able to call or text anyone in your contacts.

 

Can we just ask if you were a Virgin Mobile customer before you went over to Three?

 

If not, you will need to speak to Vodafone porting team, who will contact Three to resolve this issue for you.

 

Kind regards Jodi. 

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