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Spending cap query

ron68
Joining in

I don't understand why I am getting following texts - I got three one after the other om Friday night saying I had reached my spending cap one saying I had reached 75%, immediately within minutes  got another saying I had reached 95% followed immediately by another saying I had reached the cap !!!!

I was not using the phone in any way Fri evening so just don't get it. This has happened before when I was charged about £40 for data - the bill showed I was downloading data every hour on the hour, again this was weird as I do not download data via the phone and after advice I diasabled any app that may have been doing it. I am convinced that this is a scam by Virgin and getting quite ngry about it now so will probably move service (after 20 odd years) Virgin really does treat long standing customers badly !!!!!!

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @ron68

 

Thanks for posting on our community forum

 

Sorry to hear about your issue, please keep us updated with how you get on after disabling the app in question and we can investigate further if needs be.

 

Regards

Travis_M
Forum Team

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