Spending Cap

[Triefus]

I have received a text saying that I have hit my spending cap.  I have unlimited data, texts and minutes.  I can not see if I have made any premium calls in my account 

[Triefus]

I can not access my mobile account.  Also I have received a text saying I have reached my spending cap, when I have unlimited data, texts and minute 

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[Zoie_P]

Hi Triefus, 

Thanks for your post and welcome to our forums 🙂 

I am sorry to hear you are receiving this, have you made any changes to your package?

Does the message give you the option to unsubscribe?

Zoie

[Alex_RM]

Thanks for getting back to us Triefus,

Can you confirm what happens when you try to access your account?

Any error messages?

Can you send a screenshot of the error?

Alex_Rm