Sorry, you’re not eligible for Family Plan just yet

[Eighton]

Hi, I have a Family Plan with 3 SIM cards, all on the same account. I have upgraded the first one but when I try to upgrade the other two, I see the message "Sorry, you’re not eligible for Family Plan just yet".

I have upgraded my own presonal account from 

"Exclusive 1000mins + 1GB" to "5g 4GB + Unlimited mins"

The ones I want to upgrade to a 5g plan are

Exclusive 1000mins + 1GB and 2500mins + 3GB

Why do I get the message and why can't I upgrade?

Paul

[Paul_DN]

Hi Eighton,

Thank you for reaching out to us in our community and welcome, have you been able to speak to our Mobile customer services in regards to our Family plan?

Regards

Paul.

[Eighton]

No I haven't. I've just posted here

[Paul_DN]

Hi Eighton,

We aren't able to add discounts via our community, please call 789 from your Mobile or 0345 600 0789 and they will be able to help further with this.

Regards

Paul.

[Eighton]

Will do thanks

[Paul_DN]

Hi Eighton,

Please let us know how you get on?

Regards

Paul.