Sorry, but the person you've called isn't available

[penlix]

Hi, 

I haven't been able to receive not a single phone call on both my plan's sim cards (mine and spouse's), while roaming in Greece, this summer, from the 14th of July until now. 

• Our phones function ok with data — We use our data and we're online with no issues.
• We can make outgoing calls
• I managed to talk to Virgin support and they suggested a few steps, which didn't work.
• We restarted our phones
• We removed/re-entered our SIM cards
• Our roaming settings seem all fine

but everyone who tries to call my numbers, hears this message:

"Sorry, but the person you've called isn't available".

What could be going wrong?

Thanks!

[enlli · Accepted solution]

Have you tried manually connecting to another Greek network  

I say this because somebody had a similar problem and a change of network sorted it.

[penlix]

You're right.

In Greece, Wind GR wouldn't work.
COSMOTE is though.

Thank you!

[Serena_C]

Hi @penlix

Welcome to our Community Help Forum 🙂

Thank you for making your first post regarding the calls you have been unable to receive while in Greece. I'm sorry to hear you had these issues and the original support steps did not work.

Are things working okay for you now that you tried connecting to another Greek network as @enlli suggested?

If you have any further issues please do let me know.

Kind regards,

Serena

[penlix]

Hi, 

yes, as suggested, switching to another network fixed the issue.

COSMOTE network seems to be allowing incoming phone calls.

Thank you!

[Akua_A]

Glad to hear this was resolved @penlix.

Please do not hesitate to contact us if you need any further help 🙂

Thanks,