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iaincd
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Message 11 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Can I get an update on this issue please?  The delay is now unacceptable. 

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Forum Team
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Message 12 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Hi iaincd,

I'm sorry that this hasn't been fixed for you. Our technicians are still working on this, but I have asked the team to provide an update on this. I'll be back in touch as soon as I receive more information on this for you.

I apologise for the inconvenience this causes.

 

Kind Regards,

Terri

Virgin Media Forum Team


Running out of data? Check out our top Mobile data tips


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iaincd
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Message 13 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Hello, 

It is getting to the point that this facility has been unavailable for myself and my family for over half a billing period.  If it does not get fixed in the next day or so. I will be claiming compensation, should any of my family breach our data limit for the period.  This facility is marketed as a mechanism for avoiding data charges. 

Thanks

Iain.

 

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iaincd
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Message 14 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Hello, 

Problem outstanding for 20+ days now.

No substantive update in all that time.

Several apologies.

But tellingly - No Action.

Please fix for my account.  4 people ( my whole family) not receiving the service advertised.

Thanks

Iain.

 

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iaincd
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Message 15 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Hello,

I was promised an update a week ago on an issue that has been outstanding now for over 3.5 weeks.  Zero movement on getting a resolution.

Is it that you  cant get it fixed?

How do I formally complain?

Thanks

Iain.

 

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TheWasper
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Message 16 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Have had same issues for over a month 'our IT department are aware and trying to resolve the problem' is the only response I have had back in all that time.

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yamaxt
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Message 17 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

Great this I had phone and new si. Since 15th sept and still don't connect on WiFi app and I been billed £3 for going over my data what a rip off again your problem seems too be my problem as your now charging me.
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iaincd
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Message 18 of 18
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Re: Sorry. Your SIM Card is not accepted. WiFi App will not auto-connect

I feel your pain,  I have a family of 4 to police ☺️ One of whom is a data hungry Daughter!  It has got close.. she was down to her last 50MB.

I got an intervention end of the week last week and now it works,  I can only advise complain.. 


yamaxt wrote:
Great this I had phone and new si. Since 15th sept and still don't connect on WiFi app and I been billed £3 for going over my data what a rip off again your problem seems too be my problem as your now charging me.

 

 

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