Menu
Reply
Highlighted
  • 32
  • 0
  • 2
hotbit
On our wavelength
336 Views
Message 1 of 7
Flag for a moderator

Sony xperia Z3 - unable to connect to 4G

Unable to connect to 4G at all. New compatible SIM card received a few months ago. Phone is choosing 2/3G networks. Any ideas?

0 Kudos
Reply
  • 2.16K
  • 238
  • 402
paulchambers061
Problem sorter
330 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: Sony xperia Z3 - unable to connect to 4G

Is it a 4g plan? You can check on your online account. 

4g enabled in the settings too? 

If yes to both, call them to check its provisioned properly.

  • 32
  • 0
  • 2
hotbit
On our wavelength
312 Views
Message 3 of 7
Flag for a moderator

Re: Sony xperia Z3 - unable to connect to 4G

4 G enabled in the plan, checked.

Removed sim card from another handset with Virgin 4G. inserted into Xperia - 4G picked up immediately.

Reinserted original sim card - no 4G.

Called 789.

- If you want information on your bill press 1

- If you are a charming person press 2

- If weather is good press 3

etc

If you MUST, but MUST speak to a person press 5

5

''OK, maybe we can trouble shoot STILL without speaking to a person? No? Still waiting? OK, will try connecting to a person....''

Lovely lady from another part of the world answered. I have explained and she was insisting to trouble shoot according to her instructions, but after a few unproductive minutes agreed to send another sim card.

0 Kudos
Reply
  • 32
  • 0
  • 2
hotbit
On our wavelength
307 Views
Message 4 of 7
Flag for a moderator

Re: Sony xperia Z3 - unable to connect to 4G

P.S.

What do you mean by 'provisioned properly'? After testing, I have assumed that either sim is faulty or 4G service not enabled for this number, but Lady on the phone said they have no control and can only send a new simcard.

Thanks.

 

0 Kudos
Reply
  • 2.16K
  • 238
  • 402
paulchambers061
Problem sorter
300 Views
Message 5 of 7
Flag for a moderator

Re: Sony xperia Z3 - unable to connect to 4G

Sorry, my IT background... Provisioned. yep enabled from their side

  • 2.31K
  • 50
  • 68
Moderator
Moderator
280 Views
Message 6 of 7
Flag for a moderator

Re: Sony xperia Z3 - unable to connect to 4G

Hi there hotbit, thanks for your post.

 

I'm sorry to hear of the issues you are having with this.

 

If you are able to send me a private message with the following details I can take a look at this for you:

 

  • Your mobile number 
  • The full name on the account
  • Confirm if you are the account holder

Thanks

 

Nathan B

The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 32
  • 0
  • 2
hotbit
On our wavelength
233 Views
Message 7 of 7
Flag for a moderator

Re: Sony xperia Z3 - unable to connect to 4G

UPDATE

Virgin sent another simcard and this solved the problem.

0 Kudos
Reply