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Monacoville
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Slow download, fast upload with v mobile

Is this normal or is my service getting throttled? It makes no sense to me to be getting 2mb DL and 30mb upload. I've never seen this before on a mobile network. Every other phone contract I've had has been the other way round. 

EE, Voda and O2 all get at least 20mb DL in my location with the same phone.

Tried ringing CS but they just give you the usual..."take sim card out....etc"

 

 

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Re: Slow download, fast upload with v mobile

Hi Monacoville, 

Thanks for your post and welcome to our community. 

Sorry to hear that you're having a bit of an issue with your mobile data, this ins't what we like to hear. 

Is this when you're connected to 3G or 4G?

 

What handset are you using? 

Do you know what color SIM card you have? 

Emma_C - Forum Team
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Monacoville
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Re: Slow download, fast upload with v mobile

4G

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Re: Slow download, fast upload with v mobile

Thanks. 

Do you know when the last time you had a new SIM card was?

Are you getting 4G? 

Emma_C - Forum Team
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Monacoville
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Re: Slow download, fast upload with v mobile

Yes getting 4g and had the sim card about 12 months.
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