on 22-07-2021 21:44
Just changed to Virgin with a 15Gb SIM. The data is extremely slow.
The Sim was replaced but it has not made any difference.
Not impressed.
Answered! Go to Answer
on 24-07-2021 11:52
Hi Ferdens,
Thanks for your post and welcome to our forums 🙂
Is the service poor constantly no matter where you go?
How long have you been having the issues? Did something change recently that caused this ?
Is the speed okay with wifi? Have you tried your sim in a different handset?
Zoie
on 24-07-2021 11:52
Hi Ferdens,
Thanks for your post and welcome to our forums 🙂
Is the service poor constantly no matter where you go?
How long have you been having the issues? Did something change recently that caused this ?
Is the speed okay with wifi? Have you tried your sim in a different handset?
Zoie
on 24-07-2021 17:25
Joined Virgin last week. I complained about the speed so they sent me a new SIM. No difference.
Phone has been reset, SIM tried in another phone, still the same.
On the phone today to an adviser, tried lots of options, said the problem would be fixed today and he would get an engineer to check the mast and phone me back in a couple of hours.
No call back and problem still there.
Can't get my outside cameras to find the WiFi either.
Should have stayed with EE.
on 24-07-2021 17:40
As Virgin use Vodafone for signal you can check here for problems
https://www.vodafone.co.uk/network/status-checker
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on 24-07-2021 17:55
Can you please clarify are you connecting your wireless devices to your mobile network? Is this mobile broadband?
Did you check the coverage before you took a deal out with us? OR the salesperson over the phone what did they advise?
if you could answer all questions so we can best help you
Zoie
on 25-07-2021 08:27
on 25-07-2021 14:27
Thank you for that information.
Do you have any issues with calls & texts?
^Martin
on 02-08-2021 23:50
No.
on 03-08-2021 08:19
Hi @ferdens
Thanks for posting on our community forum!
Is this running exactly the same now? How is your data connectivity?
Regards
on 03-08-2021 21:42
No difference.
Still terrible signal.