on 10-06-2022 19:06
Hi I have problem with phone .I received him as present but I wasn't informed that he have simlock.
There is any way to remove simlock??
Phone Samsung s10 5g
Imei number :
[REMOVED]
[MOD EDIT: Personal and private information has been removed from this post.]
on 11-06-2022 09:54
Hi Snou,
Thank you for your post and welcome to the forums 🙂
I am so sorry to hear you have been having issues with your Phone. Can you confirm for me, if the handset on provided by us? Is the phone unlocked?
Zoie
on 11-06-2022 10:14
It's samsung galaxy s10 5g with imai number that i posted it's lock to Virgin mobile I can provide photos if it will help
on 11-06-2022 10:59
Thank you for your reply Snou,
Your IMEI was removed as this is a public platform and you cannot share your personal details.
Was the phone purchased from Virgin?
Zoie
on 11-06-2022 11:27
Yes it was phone purchases from Virgin and its says it's lock but I don't have simcard from Virgin and right now it's in Europe
I didn't know that's from safety reason was deleted imei
on 11-06-2022 11:49
Hi Snou,
Thank you for your reply, was the phone purchased from us directly? As our handsets purchased directly are unlocked. Does the handset work with a Virgin SIM?
Zoie
on 11-06-2022 12:09
It should work with Virgin but in Sweden I don't have this network 😞
My friend in Poland have Virgin if it can help
on 11-06-2022 12:11
Do you have data roaming turned on @snou?
on 11-06-2022 12:14
Phone was a present I didn't get phone number or simcard and it doesn't work with other networks
on 11-06-2022 12:15
@snou wrote:It should work with Virgin but in Sweden I don't have this network 😞
My friend in Poland have Virgin if it can help
Virgin network in Sweden is totally different from Virgin UK. There are a number of Virgin Mobile Networks around the globe and the only thing they have in common is the name
This begs the question as to if this is a Virgin UK phone?. As mentioned, Virgin UK have not sim locked handsets for quite some time.
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