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Tash23
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Message 1 of 11
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Sim unsupported

Phone keeps saying sim unsupported but it’s on a virgin network 

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ezy
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Message 2 of 11
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Re: Sim unsupported

Where did you get your phone?

Is it locked to another network (i.e. the phone was not bought from the network the sim is for) ?

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Tash23
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Message 3 of 11
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Re: Sim unsupported

I got gifted it from a friend as a spare due to braking my own phone it says in settings it’s a virgin network phone 

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ezy
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Message 4 of 11
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Re: Sim unsupported

and your sim is Virgin mobile/media ?

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Tash23
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Message 5 of 11
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Re: Sim unsupported

Yh 

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teabag
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Message 6 of 11
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Re: Sim unsupported

I expect the phone is locked to the old Virgin network (EE based SIM), Virgin's new purple SIM's run on a new completely different network 😞

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Tash23
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Message 7 of 11
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Re: Sim unsupported

Is there away to fix this 

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teabag
Superstar
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Message 8 of 11
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Re: Sim unsupported

I expect Virgin may require your friend (owner of the phone) to contact them for a unlock code - or either try one of the little mobile stalls around towns to unlock the phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Tash23
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Message 9 of 11
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Re: Sim unsupported

How would I contact virgin in now owner of phone as it was gifted to me 

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teabag
Superstar
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Message 10 of 11
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Re: Sim unsupported

From a Virgin phone 150 on a mobile or landline.

0345 6000 789 from a non Virgin phone.

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BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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