I have received my new SIM which virgin have asked me to use. My phone is a Samsung and requires a tool to change it.
The back of the letter which came with the aim says either go into a virgin shop or fill in a form at virgin media.com/simtool. Whenever I go to this page and fill in the form click ok it tells me the page doesn't exist.
I phoned virgin media to ask for help as I don't have a store I can get to. The woman at the call centre told me that this is not something they do they do not send out free simtools. I have it in written on the back of the letter I was sent a few days ago