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Boop1
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Message 1 of 10
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Sim swap tool

I have received my new SIM which virgin have asked me to use. My phone is a Samsung and requires a tool to change it. 

The back of the letter which came with the aim says either go into a virgin shop or fill in a form at virgin media.com/simtool. Whenever I go to this page and fill in the form click ok it tells me the page doesn't exist.

I phoned virgin media to ask for help as I don't have a store I can get to. The woman at the call centre told me that this is not something they do they do not send out free simtools. I have it in written on the back of the letter I was sent a few days ago 

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AlexKid
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Message 2 of 10
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Re: Sim swap tool

Hi Boop1,

 

here you go: https://simtool.virginmedia.com/

 

AlexKid :-)

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Boop1
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Message 3 of 10
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Re: Sim swap tool

Unfortunately that's the same page I was at earlier. I tried again via your link but whenever I click submit it says page cannot be found. 

Thanks for trying 

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AlexKid
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Message 4 of 10
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Re: Sim swap tool

Hi Boop1,

 

it's working fine for me. Perhaps try from a different browser.

 

AlexKid :-)

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Forum Team (Retired) Louise_F
Forum Team (Retired)
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Message 5 of 10
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Re: Sim swap tool

Hi Boop1,

Welcome to the Community and thank you for posting.

I'm sorry to hear that our link was not working for you to be able to order the SIM tools required.

I have checked the link from here and all seems to be working. Have you been able to try using another browser as AlexKid advised?

Hope to hear from you soon.

Take care,

Louise


Forum Team

New around here? Find out more about the Community by checking our "Getting started guide"

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blanik
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Message 6 of 10
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Re: Sim swap tool

Hi,

Neither the link on the back of the letter - virginmedia.com/simtool or the link above simtool.virginmedia.com , which is also on this page https://www.virginmedia.com/shop/mobile/sim-get-ready.html are working.

In the end I unfolded a standard staple and used that!

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Forum Team
Forum Team
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Message 7 of 10
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Re: Sim swap tool

Hi blanik, 

 

Thanks for your post, 

 

Very sorry you didn't seem to receive the little tool needed for your SIM.

 

Checked both the links from our side and they all appear to be working fine. 

 

Please let me know if you do still need help with anything.

 

Kind regards, 

 

Alex_Rm

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teabag
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Message 8 of 10
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Re: Sim swap tool

Neither links are working for me.

First link - goes to mobile home page.

Second link - goes to a page where you can click to order SIM tool, click order SIM tool and it's back to mobile home page.

---------------------------------------------------------------
BB 200 - Hub 3, Phone Talk w/ends, Mobile Sim only. Customer since 1993.
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Forum Team
Forum Team
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Message 9 of 10
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Re: Sim swap tool

Oh dear!

 

thanks for letting me know you're having an issue too teabag.

 

I'll get this fedback Smiley Happy

 

Akex_Rm

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beejay41
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Message 10 of 10
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Re: Sim swap tool

Also getting the same result for all the links mentioned. Tried 3 different browsers and no difference, logged in or not.

A paperclip seems the best answer.

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