After bad advise from customer care, was finally told my new sim was faulty. A new sim has been dispatched. However informed old sim would be fine. NO it isnt. Cant make or recieve calls.
If the SIM that is faulty was activated then the original SIM will no longer work.
There is no way back I'm sorry to say.
My new sim has arrived it tells you to leave old sim in and text ready to 789678.CANT DO THAT BECAUSE CANT MAKE OR RECIEVE CALLS OR TEXTS.Virgin are quickly becoming a joke