Virgin Media Community

[Melissab]

Hi,

I got the new s21 yesterday, with it I got a replacement sim card. I followed the steps of inserting the card and now waiting for activation. 

I lost my old sim card so didn't have the old one. I also didn't get asked for a the pin number and didn't get a text. 

Can you help please as I put the new sim card in yesterday and still getting the 'simnot provisioned' message and not registered to a network when trying to make a call 😞 

Thanks 

Melissa 

[Gareth_L]

Hello Melissab

Sorry to hear about the Sim issues 
I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L