Sim not provisioned and cannot port number

[cokeysmurf]

Samsung S22 arrived in the post and inserted the Sim into the phone - warning that the Sim is not provisioned has popped up. Also tried to start the porting process to keep my old number but nothing happens when I type my mobile acc number and surname in. Would someone be able to assist? Thanks!

[Tom_W1 · Accepted solution]

Hi @cokeysmurf, thanks for your post although I'm sorry to hear of your concerns raised regarding your SIM not working.

Does this happen when you put the SIM into another handset?

Please let us know.

Many thanks

[cokeysmurf]

I don't have another handset I can try unfortunately - the phone knows its a Virgin Media sim but says it's an unknown number.

[Tom_W1]

Hi @cokeysmurf thanks for your reply here.

I do apologise for this, please allow me to send you a PM so I can look into this further for you.

Kindly expect this to arrive shortly and respond directly when you can!

Many thanks

[cokeysmurf]

Thank you!