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Sim delivery

Markdross
Joining in

Hi, I signed up online for a sim only deal. I’m new to Virgin. I received my pre-contract documents and a verify email address email. 
I can’t yet login to my account, I hear that I need to insert the new sim, receive a text and then I’ll be able to login. Is this correct?

My concern is that I have no way to see if my sim has been posted and when it will be delivered. 
Is this lack of ability of login into my mobile account and lack of communication on the progress of my order normal?

 

Thank you in advance.

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Markdross 

Thanks for posting and welcome to the community.

I will send you a PM now to look into this.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi @Markdross 

Thanks for posting and welcome to the community.

I will send you a PM now to look into this.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Thanks for joining me on PM @Markdross and allowing me to help in this situation.

Please do let us know how the sales call goes.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill