There have been a few posts by people in your position. The main problem lies in the fact that the new SIM cannot be sent abroad. If if they could the SIM has to be activated and that can only happen on the home network.
Virgin are prepared to send the SIM to someone nominated by you in the UK who can then put it in a phone, activate it then post it to you
However, if you are on a countdown to when your old SIM expires, I have not known them pause this
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I have heard nothing from virgin mobile despite me spending over £6 sending messages to their text service (round in circles answering same automated questíons). The reply from virgin person on here, not helpful as it did not address my issue. Thank you for your communication Enllie, but why exactly have a Virgin rep not answered me, heard nothing of options you speak of which ultimately have to come from them.
Virgin are just very slack & disappointing with this process during a pandemic, sending texts & emails to customers telling them a new card is coming, yet we as customers have no good way of getting in touch with them. I have just received a text saying I will lose call function in 18 days.
Providing anyone could do that for me that end, once done sim will go dead this end. Then it takes for ever for post to get to me........
VIRGIN MOBILE you need to be more reasonable & flexible with time frame & up your customer service game.
Apologies for the delayed response. Is there anyone who would be able to get a SIM sent to you so we can send the SIM to them? Unfortunately there isn't a way to stop the migration process as we are now closing on the 3 year window from when the migration process started.