on 07-07-2021 18:11
Hi i have a galaxy note 9 som manager not showing phone number and will not connect to WiFi calling got new sim card same problem, if I put my husband's sim in my phone all works OK also keep getting refreshing sim and a confirm sim very annoying with interruptions
Regards
D
on 08-07-2021 18:59
Hi Dorrie1988,
Thank you for reaching out to us in our community and welcome, sorry to hear you are having issues with your sim and your Note 9, I have had a look our end and cannot see anything which may be causing this, has this been working or has it never worked with our Sim?
Regards
Paul.
on 08-07-2021 21:17
Hi we have had no joy with the sim requested a new sim but that did not work either ,sim manager shows virgin but not showing number , and comes up with sim card changed restart but select base or virgin so selecting virgin carries on as normal
Screen grab below
Regards dorrie
on 08-07-2021 21:30
The number not showing is quite common. My Vodafone SIM does not show and I have had others, so I doubt that would be causing the problem
What happens if you move the SIM to slot 2?
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on 09-07-2021 13:36
Hi still the same but on delving further
on 09-07-2021 13:58
Hi Dorrie1988,
Thanks for your reply, and sorry you are still having issues with this.
Has this recently happened? Is your handset new? Are you able to try in a different handset so we can confirm the sim works?
Is the handset fully updated and did the reboot do nothing?
Zoie
on 09-07-2021 14:33
Hi Zoie phone works for calling and WiFi, when tried to get WiFi calling it would not work in my up to date galaxy note 9 so got a new sim but it still does not work ,if I put it in my husband's note 9 does not work or show number but his sim in mine all OK so something with the sim card i think hope you can follow that
Regards dorrie
on 09-07-2021 16:23
Thanks for your reply, is this a new phone? was it previously locked to a different provider? Have you tried it in a different handset other than a Samsung just so we can narrow down the issue.
Zoie
on 12-07-2021 18:54
Hi Paulbit has never connected to WiFi calling but if I put my husband's virgin sim in it connected immediately
Regards dorrie
on 12-07-2021 19:18
thanks for letting us know Dorrie1988. It's strange that it doesn't seem to be a handset issue or a problem with the SIM either. I'd like to take a further look into it, but will need to confirm some details via PM to do so. Just look out for the purple envelope & we'll take it from there.
Tom