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Ardiden
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Sim card not registered on network abroad

For the third time this year I am abroad and my sim card is not being recognised on my galaxy s7 edge. No phone or internet all holiday. Called virgin several times about this but no help and don't want to ruin holiday with call centres.  All my account settings for calls abroad are ok (i checked, virgin checked) and data roaming is enabled but still no joy. (Calls nor internet - zip working). Am on my second sim card this year and still same problem. Put sim card in another phone whilst abroad (galaxy s8 if it matters) still same problem. APN settings all as recommended (I now know more about connection settings than I ever wanted to!). HELP suggestions pls. Unless fixed i will have to move network but really want to avoid the hassle if possible....if it's relevant I get issues in the UK with my sim going a bit funny after connecting to the car- 'remote sim not recognised' and I have to take it out to get the internet working on mobile data again. 

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Forum Team (Retired) Terri_P
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Re: Sim card not registered on network abroad

Hi Ardiden,

Thanks for your post on the Community and welcome. I'm sorry to hear that you are experiencing an issue with your roaming service.

In order to look into this, I will need to take more details. I will send you a private message requesting more information so that I can assist with this issue. Just click on the envelope icon at the top of this page.

 

 

 

Kind Regards,

Terri

Virgin Media Forum Team


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Brightregions
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Re: Sim card not registered on network abroad

I have the same problem. I czn't use the 789 helpline since the sim isn't registering on any network.

I checked the roaming settings both on phone and online account.

I'm on a samsung S6 and S4... it works in neither phone. However, the problem started less than a year ago. It used to work just fine on either before.

APN settings are correct.

Simcard is the red type.

Currently in Italy.

Please advice if any solution worked for you.

 

Kind regards

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Forum Team
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Re: Sim card not registered on network abroad

Hi Brightregions, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with roaming in Italy, I can appreciate you're keen to get connected. 

If you haven't been able to connect since your post then please pop me a personal message so I can take a closer look. 

 

Emma_C - Forum Team
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Denzilmenzil
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Message 5 of 10
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Re: Sim card not registered on network abroad

Hi I am having this problem now and that's 3 times now. I have all the right settings but just keeps coming up whilst abroad but at home all looks right even yourselves confirmed it over the phone? ?

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Forum Team
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Re: Sim card not registered on network abroad

Hi Denzilmenzil, 

Thanks for your post and welcome to our community. 

Really sorry you're having an issue when you're abroad, this isn't good. 

I'd love to take a closer look at things, obviously if you are in the UK at the moment it can be harder to diagnose what's going on but we'll see what we can do. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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valered76
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Message 7 of 10
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Re: Sim card not registered on network abroad

Same issue here, is the second time I am abroad and the Sim is not registering on the network.

I have checked my roaming was active before travelling. I have tried selecting the operator and changing APN settings but no luck. Reset the Phone network settings, then I have done a factory reset to no avail. The Sim does not work on other phones either.  Meanwhile I am stuck with no access to Virgin support via text and via phone, and I am told live chat is not available for this issues.... very disappointed

 

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Very Insightful Person
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Message 8 of 10
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Re: Sim card not registered on network abroad

For those with roaming problems and have SIM cards issued in the last 22 months or so

Having checked roaming is on and international call barring off

Then

For Android:
Select Apps from the Home Screen
Select SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

For iOS:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Manual
Select International and you are done, go back Home screen to retry

To change back when returning to the UK:
Select Settings from the Home Screen
Select Phone Icon
Select SIM Applications
Select Roaming
Select Select mode
Select Automatic mode - you are done, go back to Home screen
**It is critical that you set the SIM roaming applet back to Automatic mode once in the UK or you will not be able to access service when you return.**

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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valered76
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Message 9 of 10
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Re: Sim card not registered on network abroad

Hi Enlli, you have resolved my issue, thank you SO MUCH!!! I wish your colleagues I have contacted in the past had been as helpful as you have been

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Very Insightful Person
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Message 10 of 10
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Re: Sim card not registered on network abroad

Thanks

Just a customer. I didn't know if it would work, we usually recommend it for roaming in the IOM and Channel Islands

Glad to know it works elsewhere 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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