Virgin Media Community

[Ravenhead]

I have installed a new sim in my Samsung S8 and it wont accept the unlock code

[Ryan_N]

Hi Ravenhead, 

Thank you for your post and welcome to the forums 🙂 

Is it possible you could expand on what's going on here please? When you advise of an unlock code - what is this for? Is it to unlock the handset or the SIM. Also just to confirm, is this a replacement SIM or a brand new SIM? 

Cheers, 

Ryan. 

[Ravenhead]

Hi

this is a new sim and phone is asking for a Sim network PUK

[Ryan_N]

Thank you for confirming - can I ask if your handset is unlocked to all networks and where is the handset from? 

Cheers, 

Ryan.

[Ravenhead]

Yes its unlocked and bought from a friend

[Ryan_N]

It doesn't sound to be - if I am being honest with you. It would only ask for this if the handset is locked 😞 

I will send you over a private message just to make sure the SIM is active, but I don't see why it wouldn't be. 

Cheers, 

Ryan. 

[enlli]

The message you put up usually means that an unlock code has been put into the phone wrongly on too many occasions.

I doubt the phone is fully unlocked