Sim 1 not provisioned

[caroltk]

Hi. I just received a new sim card and it keeps saying that sim 1 is not provisioned. Please help.

[Chris_W1]

Hi Carol, thanks for the message and welcome to the forums. 

I am sorry to hear that and this would mean that the sim has not been activated. 

Due to the issues which you are having, I will send you a private message so that this can be looked into further for you. 

Kind regards, Chris. 

[Chris_W1]

Hi Carol, can you following the link here and it will allow you to activate you sim. ^Chris.