Signal dropping out, getting an exclamation mark

[j1mgg1980]

Hi,

Couple of things, but the main one is my signal has randomly been dropping out recently, most pf the time i will have a 4G symbol with an exclamation mark beside it, other times it just completely loses signal. It can last for ages sometimes, longer than 20mins, any ideas?

I have been with oomph for over 18mths, and knew I was getting a 5G phone, but looks like I am stuck on 4G, is this correct, and how do I know which service i am piggy backing off of?

I previously spoke to CS when asked if I coulod get a 5G sim, but they just sent out another 4G one.

Thanks

Jim

[newapollo]

Hi Jim,

I'm hoping this page may be helpful to you.

/exclamation-mark-on-network-signal-mobile-data-not-working/ 

[enlli]

To know which service you are on do a manual network search. If you see EE but no Vodafone then you have been switched to Vodafone

If EE is missing and Vodafone is present you are still on EE

[Gareth_L]

Hi j1mgg1980

How are things looking now?

Have you been able to follow the advice above?

Gareth_L

[j1mgg1980]

I have followed all the steps, just going to see over the next few days, but notice it more when out, as I use my phone more then.

[Travis_M]

Hi @j1mgg1980

Thanks for posting on our community forum!

Please do be sure to keep us updated. 

Regards