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Good afternoon

I have recently received my new SIM Card as part of the Oomph Bundle.

I am attempting to Register an Account but in doing so is asking me for a Security Answer which I don't remember making. My usual Security Answer I use when talking to Virgin Media over the phone does not work.

I have clicked on the "I don't know the answer" link and called the numbers given but understand that due to Coronavirus your call centre is unavailable.

Can anyone assist? I need to register and setup an account to enable me to register my PAC from my existing provider.

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Hi Brichant,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry for any confusion when registering for an online account.

 

Have you been able to get this sorted since posting? 

 

Let me know if not and I can pop you over a private message to reset things.

 

Alex_Rm

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