Services barred though account is in credit

[ohoisin]

Hello

I switched from Virgin PAYG to Pay Monthly last Monday, keeping the same number / SIM, however when I log in to my account there are messages saying:

'Your services have been barred as you have an outstanding balance'.

'You have reached your £0.00 credit limit. Please make a payment to resume your services'

even though my account is £10.70 in credit..

Please advise what I need to do to resume service.

Thank you

[Steven_L]

Hey @ohoisin,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I'm sorry to hear of this and would be happy to take a further look into this for you but we would need to confirm a few details via private message and we can then get this investigated.

Please look out for my message and we can get started.

Regards,

Steven_L