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Lesbailey1
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Service

I am in Crete at the moment but unable to make & receive calls -why ?

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chenks
Wise owl
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Message 2 of 4
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Re: Service

who knows!!!
but you might be better asking in the virgin mobile forum and not the virgin home broadband forum.
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paulchambers061
Problem sorter
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Message 3 of 4
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Re: Service

Is data working? 

Did you get a welcome to Greece message on arrival? 

Is roaming activated on your online account? Good idea to switch off international call barring as well. 

You can also check if roaming is activated in the virgin mobile app (plan, controls). 

What network are you connected to, if any? The partner network for vm in greece is cosmote. 

Note: a vm moderator will get round to you on this mainly public forum but it could be hours to a few days.

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Forum Team
Forum Team
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Re: Service

Hi Lesbailey1, 

Thanks for your post and welcome to our community. 

Really sorry you're having some trouble using the services in Crete, this ins't good. 

If you've looked at the above suggestions and you're still having an issue then let me know and we can have a closer look via a personal message 🙂 

Emma_C - Forum Team
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