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ricandhaz
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Service

Anyone else having trouble with virgin mobile? I can’t make calls, use my data or send texts? 

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Re: Service

Hi there ricandhaz,

 

Welcome to the forums and for your first post - sorry to understand that you're having issues with your mobile. 

 

Are you all up to date with your bills and payments? You can check this via your online account: virg.in/youracc

 

If that's all up to date, have you tried a full reboot of the handset and done a manual network search? 

 

Pop back if you need any more help!

 

Cheers

Katie - Forum Team


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ricandhaz
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Re: Service

yes every bill is paid by dd on time without fail. i rebooted my phone only to find out that services had infact gone down in the area so I will be expecting some form of credit on my next bill please

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Re: Service

@ricandhaz.

 

Thanks for bringing this up and we can look into this for you. Have you spoken with our support about this? For security of your account status, which we cannot place on the public space.

 

Please get help from our mobile team  and drop us  a message on +44753 301 6422.

 

Feel free to drop us a message.

Thank you for your patience.

Jean_F

 

 

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