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Phagie
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Service disabled

Just replaced new sim all working fine except cant fone. Says emergency calls only

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Message 2 of 15
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Re: Service disabled

Hi Phagie,

 

Thank you for your post. I'm sorry to hear this. 

 

Have you activated the new sim? 

 

^Martin

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Phagie
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Message 3 of 15
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Re: Service disabled

Yes all activated

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Re: Service disabled

Hi Phagie.

 

Thank you for coming back to us. Sorry to hear you are having issues with your new sim.

 

Are you still getting the same message or are you now able to make and receive calls?

 

Kind regards.

 

Paul.

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Phagie
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Message 5 of 15
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Re: Service disabled

Dont know at work. Using old sim

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Re: Service disabled

Hi Phagie.

 

Thank you for coming back to me.

 

 

If your old sim is still working  this may mean that your new sim hasn't been activated properly.

 

Please have a look here for information on how to activate your new sim card here  https://www.virginmedia.com/help/virgin-mobile-activate-new-sim .

 

 

There is also a link in there for further support if you have any further issues.

 

Kind regards.

 

Paul.

 

 

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Phagie
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Message 7 of 15
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Re: Service disabled

Did that ystday. But did not ask for pin or passcode. When i phoned virgin they said it was activated. Not the best help said take it out and rub with a soft cloth, and or leave for 24hrs

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Message 8 of 15
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Re: Service disabled

Thanks for coming back to me Phagie.

 

 

I am sorry that you didn't get the help needed yesterday, this isn't the service we wish to provide.

 

Please can you follow the guide I sent when you get home.

 

Please let us know how you get on.

 

 

Kind regards.

 

Paul.  

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Phagie
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Message 9 of 15
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Re: Service disabled

Followed the link sent to me exactly, it's what i did 1st time. Put new sim in today     and come up emergency calls only.

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Message 10 of 15
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Re: Service disabled

Hi Phagie,

 

Thank you for coming back to me.

 

Sorry to hear you are still having issues with your new sim.

 

Is your old sim still working?

 

Kind regards.

 

Paul. 

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