My partner’s phone has been completely disconnected because of missed payment due to the fact his bill is £93 and we can’t afford that in a lump sum. If I pay his bill off will the services get reconnected or will we have to start a whole new contract for him?
Thanks for your post on the Community and welcome. If you pay the balance of the outstanding bill, your partner's services will be re-activated on the same tariff/contract. If he would like to check with us to see if we can offer him a better deal that will lower his monthly costs, please have him check out his options via the online account here: Virgin Mobile Online Account, or give us a call on 789 (Freephone from a Virgin Mobile), 150 (Freephone from a Virgin Mobile or Virgin Media landline) or 0345 6000 789 (from any other phone).