on 12-11-2020 18:59
I still cannot get my four digit security key needed to view my credit agreement online. It is one of three fields needed to access.
I cant get any intelligent response and this has now been dragging on months
on 14-11-2020 09:49
Hi, I believe the pin is the last four digits of the bank account you used to set up the direct debit.
14-11-2020 10:14 - edited 14-11-2020 10:17
Hi
could you tell me where the Credit agreement number is, or where to find it!
TBO the mobile app doesn’t seem to have access to my personal and account information
on 14-11-2020 10:34
When/if you set up a Direct Debit, you should have received an email from youraccount@virginmediateam.co.uk with a copy of the Direct Debit instruction attached. Within this document, towards the bottom you'll see two references (a Service User Number and Reference). The Credit Agreement Number is the 9 digit Reference number.
on 14-11-2020 10:35
Please could you re-send that email as I don’t have it anymore
on 14-11-2020 10:39
The security pin is NOT the last four digits of bank account number.
I am reporting this thread as a complaint because I am sick of the lack of training that Virgin staff appear to have.
If you don’t know the answer, speak to your manager, just don’t lie to o customers
on 14-11-2020 10:42
I don't work for Virgin Media, so I'm afraid I can't resend it. You'll have to ask them to do that. Alternatively, you could check with your bank. WIth my bank app, I can see the reference associated with the direct debit.
on 14-11-2020 10:45
Calm down. This is a community forum. I don't work for Virgin Media. I was just trying to help. For me the security PIN *IS* the last four digits of my bank account, and has been on every occasion I have upgraded my handset.
on 14-11-2020 18:22
I think you are talking about 'Signing' the credit agreement which is the last 4 digits of your bank account.
But to get into your 'Credit Agreement' after requires a security key which should have been emailed to you, if you have lost this then phoning virgin and asking them to resend is the only way.
the security key is a random number of text and letters like this %6sffgdfg^%$62%2 as an example
on 20-11-2020 12:13
No it isn’t