STAC contract close

[CSM]

I have called in December to cancel my virgin monthly sim deal

i have not managed to get hold of chat for the last week and still received a bill.

when I called before I gave a STAC code

i already have another number with another network 

[enlli]

If you give that STAC code to your new provider your number with them will not change, but your Virgin account will then close.

Simplest way to do things

[CSM]

I was informed that the account would close in January 2022.

I have not received any confirmation of this and there is still a bill for this month.

[enlli]

So did you obtain a STAC and give that to Virgin? That won't work.

Or did Virgin give you a STAC code

[Beth_G]

Hi CSM,

Welcome to the Community Forums! Thanks for your post.

I'm sorry to hear that there's been an issue with the cancellation of your SIM. Enlli is absolutely right - your services will only terminate automatically if you have been issued a STAC from us and have given this to another provider. If you have not done this, we will need to manually de activate your SIM.

I'll pop you over a PM so I can help further.