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STAC code not recognised

gabriele1076
Joining in

image.pngI moved abroad,

requested a STAC, got it, but getting a funny message when I am using it.

It says I cannot 'switch to the same number'.

I don't manage to get help from the chat.

 

 

2 REPLIES 2

enlli
Very Insightful Person
Very Insightful Person

So you got a STAC code off Virgin. Where are you trying to apply it. Has to be applied to an account on a UK network other than Virgin 

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Martin_N
Forum Team
Forum Team

Hi gabriele1076,

Thank you for your post.

As enlli has advised the number would need to be applied a UK Mobile account other than ourselves.

Is that what you are trying to do?

^Martin