on 25-04-2022 09:55
Can I get help please as my SIM card stop being recognized while other SIM cards are recognized by the phone? Thanks!
Answered! Go to Answer
on 25-04-2022 10:22
Thanks HugoAlex
I can look into this for you in a bit more detail
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 25-04-2022 09:59
Hi HugoAlex,
Sorry to hear this
Have you tried the Sim in another handset as well
Are you or were you on Pay as you go or pay monthly?
Gareth_L
on 25-04-2022 10:02
It's part of my broadband/tv package so yeah I pay monthly and I havent tried on other phones cause I have none, I did try other SIMs on my phone like my old SIM and it did recotnize it althou it wasent provisioned.
on 25-04-2022 10:22
Thanks HugoAlex
I can look into this for you in a bit more detail
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 25-04-2022 10:39
Hi HugoAlex
Thanks for those details
I have just arranged for a replacement Sim card to be sent out to you
It should be with you in the next few days
Can you please let me know how you get on
Gareth_L
on 25-04-2022 10:40
on 27-04-2022 09:35
Hello HugoAlex
Sorry for the delay in replying
Now the Sim has arrived, can you please reboot the handset and see what happens
Gareth_L
on 27-04-2022 10:08
on 27-04-2022 10:16
That's great to hear HugoAlex
Any other issues please let us know
Gareth_L