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SIM not working, cant log in my account

Jitkan
Joining in
  • Hi, I was working abroad for a while and was asked about 3 months back to swap my sim. Which I did on my occasion being in the UK and the phone worked. When I left UK the phone stped working and now being back in the UK its not working at all. I cant even log in my account, i forgot my password and cant receive text with new access code. Last time I checked my account few months back there wasnt any mention why it wouldnt work. Any ideas? Thanks.
1 REPLY 1

Jodi_S
Forum Team
Forum Team

Hi Jitkan,

A warm welcome and thanks for posting on our community forums. Sorry to hear that your mobile sim has stopped working since arriving back in the UK. 

Can we ask specifically what is not working? Is it calls/text or data or all 3?

Have you performed a manual network search since arriving back in the UK?

Please check the link here https://www.virginmedia.com/help/mobile.

Kind regards Jodi.