03-03-2023 21:54 - edited 03-03-2023 21:54
Hi there,
I can't make calls or use mobile data on my phone (Samsung Galaxy S10) after arriving in Spain. I went through my settings to make sure roaming is on, as well as the ones on the Virgin Mobile website, and restarted the phone a few times, but no luck. Can you please help as soon as possible?
Kind regards,
Tibby
on 04-03-2023 08:52
Hi @dark007shade,
Thank you for your post and welcome to our forums 😊
I am sorry you are having some issues with your service whilst being in Spain. Can you please confirm the following:
Did you receive a text when you entered the country?
Have you tried to manually select the network?
Zoie
04-03-2023 10:08 - edited 04-03-2023 10:34
Hi Zoie,
Thanks for getting back me, I didn't receive any texts after arriving and turning off flight mode. And I was given the options below when manually selecting the network, but none worked.
Kind regards, Thibagar
on 04-03-2023 12:18
Thank you for confirming this,
Could you please toggle your roaming on and off again and do a reboot see if this helps
Zoie
on 04-03-2023 12:30
Hi Zoie,
I restarted the phone after turning it off and on, but it's still not working. Do I maybe need to change any other settings in the online Virgin Mobile portal? Right now I have Roaming on and International Call Barring off.
Kind regards, Tibby
on 04-03-2023 13:32
If you could confirm if you have done the above? 😊
I am aware you have restarted this as you advised in your initial post. I need you to toggle the settings first then restart again to see if this works first.
Zoie
on 04-03-2023 14:12
Hi Zoie,
Looks like that did something; I turned Roaming off and restarted the phone, then I turned Roaming on and restarted the phone again. It now says I'm connected to YOIGO, and I then received the Welcome to Spain text message. However, after I texted ALL to 789922 for the data and picture messaging service, I still can't use my data.
Kind regards, Tibby
on 04-03-2023 14:19
Thank you so much for following the above, I am glad you are now able to connect to the network.
As you are unable to use your data, I will need to take a closer look at this for you. I will pop you over a PM, so keep an eye out for the little envelope 📩
Zoie
on 05-03-2023 10:07
Hi @dark007shade,
Thank you for messaging with me, I am glad you managed to resolve this and all is working, please pop back if anything changes.
Zoie
on 05-03-2023 16:28
Hi Zoie,
Will do, thanks again!
Kind regards, Tibby