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Paul_Malik
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SIM not provisioned. Please Help.

I was recently sent a new SIM. I have waited over 48 hours and I am still without a functioning mobile phone.

The phone displays a message ... 'SIM not provisioned'.

I have followed all the steps for the 'Do you have your Old SIM? No', path in the instructions packaged with the SIM.

As I explained when requesting the SIM, my old phone bricked and I have never been able to set up the Virgin Portal. This is a historic issue which has never been resolved but right now all I really care about is getting my mobile up and running again.

Could someone from Virgin Customer Services please get in touch with me to get this resolved? 

 

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Lisa_CC
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Re: SIM not provisioned. Please Help.

Hi Paul_Malik,

 

Sorry your SIM wasn't provisioned and that you had problems with it. I've had a look and can see that my colleague Martin has helped activate your SIM so it should be up and running but please let us know if you're still having problems with it so we can help.

 

Thanks,

 

Lisa

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