on 17-04-2022 15:14
Hi again folks
I have a replacement SIM card (I lost my phone) but nothing is working. I read on another post that someone had the same issue and the support answer suggested the number was barred - could this be the issue I am having?
The self-activation instructions don't apply (I don't have an old SIM as the old phone was lost) and I wasn't asked for a PIN.
Any help would be greatly appreciated, thanks.
Steve
Answered! Go to Answer
on 17-04-2022 15:23
Hey @MrNudge,
Welcome back to the community and thanks for taking the time to post.
I have looked into this and can see that you are correct about your sim card, I will be able to look further into this for you but would need to confirm a few details via private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 17-04-2022 15:23
Hey @MrNudge,
Welcome back to the community and thanks for taking the time to post.
I have looked into this and can see that you are correct about your sim card, I will be able to look further into this for you but would need to confirm a few details via private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L
on 18-04-2022 11:34
Somebody was helping me with this yesterday but I think they forgot about me.
I have a replacement SIM card (I lost my phone) but nothing is working. I read on another post that someone had the same issue and the support answer suggested the number was barred - could this be the issue I am having?
The self-activation instructions don't apply (I don't have an old SIM as the old phone was lost) and I wasn't asked for a PIN.
Any help would be greatly appreciated, thanks.
Steve
on 18-04-2022 12:21
Hi MrNudge,
I can assure you that you haven't been forgot about.
We aren't an instant message service. The agent will respond as soon as possible.
Our apologies for any frustration with this.
^Martin
on 18-04-2022 12:22
Thanks for the snarky response...