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SIM not activated

Gwen1991
Joining in

on ‎13-11-2022 01:12

I put my new (replacement for a lost) SIM into my mobile over 24 hours ago. It didn't ask me to enter a pin. It shows as having full signal and 4g however I am unable to sent text messages or to use the internet. I had this problem last time and someone from had to activate the SIM for me. I'm guessing this is the case again?

Thank you very much!

Gwen

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3 REPLIES 3

Ilyas_Y
Forum Team
Forum Team

on ‎13-11-2022 09:27

Hey @Gwen1991, thanks for reaching out to us on the Virgin Media forums.

I'm sorry to hear about the issues with the SIM activating.
Can you confirm you have followed the steps that came with the SIM?
Please can you reboot your mobile phone and see if it completes?

Let us know.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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Gwen1991
Joining in
In response to Ilyas_Y

on ‎13-11-2022 09:34

Hello. The steps were just to insert the sim into the phone and turn it on and off.

 

I have done this a few times now.

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Ilyas_Y
Forum Team
Forum Team

on ‎13-11-2022 09:54

Thanks for the reply @Gwen1991.

I will look in to this further for you.
Watch out for the purple envelope inviting you in.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs
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