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Shinigami5150
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SIM network PIN blocked. Enter SIM network PUK

Hi Folks,

Yesterday I inserted my Virgin SIM into a new Samsung S7 and I got the message SIM network PIN blocked. Enter SIM network PUK.

I used the PUK code from my Virgin Mobile page but that didn't work (I guess that PUK was referring to my old Virgin SIM, before it changed into the new purple one).

So, how do I get an unlocking code?

The IMEI of my Samsung S7 is: 356457091581670

Thank you in advance,

Luca

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Moderator
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Re: SIM network PIN blocked. Enter SIM network PUK


Hi Shinigami5150.

 

Thanks for reaching out and welcome to our community.

 

I appreciate you letting us know that you're having trouble using your current Virgin Mobile SIM on your new Samsung S7. Good job on trying to retrieve this on your online account and I understand that it didn't work.

 

Do you still have the SIM pack when you get this new shiny purple SIM? If not, we'd be more than happy to look into this further and we can do this via online chat.

 

Let us know how you get on.

 

Rule_C

Michael_JK
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Shaf
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Re: SIM network PIN blocked. Enter SIM network PUK

Hi, i am having the same issue. Have me eldest old O2 S7 edge, which i am trying to put mine or my other kids virgin sim into. But it keeps coming up with Enter SIM network PUK,  i have tryed the one from my online virgin account, but its not working. I do not know where the original pack for my sim is, 

Can anyone help out please. 

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Superuser
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Re: SIM network PIN blocked. Enter SIM network PUK

If the phone is ex O2 it sounds that it is network locked and you will need an unlocking code from them. Failing that you may have to get it unlocked at a phone repair shop.

Virgin will be unable to get a code. Only 02 can do that.

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Shaf
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Re: SIM network PIN blocked. Enter SIM network PUK

I have the unlatch code i believe they called it, ive tryed to enter that in, instead of the Sim network PUK that didnt work either.

The phone seems to be asking for SIM network PUK, instead of the network unlock

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