on 30-01-2022 12:51
I need a replacement SIM for the one lost in the post and keep my number please. My number has been automatically switched to the SIM lost in the post so now I can't text or call.
Thanks for your help!
on 30-01-2022 14:37
Hi Nathan11,
I'm sorry to hear that you have not received a recent SIM that we sent out in the post for you.
We can certainly get a replacement sent out for you but in order to do that I will need to pass data protection with you. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.
Thanks,
on 30-01-2022 15:12
Hi Nathan11,
Thanks for coming back to us on this via private message.
It's no problem at all - thanks for updating us.
If you need anything from us going forward then just give us a shout.
Thanks,
on 14-03-2022 07:42
Hi,
My sim has been deactivated but I haven't received my new sim yet so I can't text or call.
My sim has been received at my parents house in the UK but I am in Portugal currently so they have posted this out to me. Unfortunately I haven't received this yet as post can take a while to get here.
Are you able to reactivate my sim until I receive the new one?
Thanks
Samantha
on 14-03-2022 07:52
@Samgod85 wrote:Hi,
My sim has been deactivated but I haven't received my new sim yet so I can't text or call.
My sim has been received at my parents house in the UK but I am in Portugal currently so they have posted this out to me. Unfortunately I haven't received this yet as post can take a while to get here.
Are you able to reactivate my sim until I receive the new one?
Thanks
Samantha
You cannot have two sims active at the same time, whatsapp will work via WiFi without a sim, that's probably the way to go
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on 14-03-2022 08:48
Hi Samgod85,
Thanks for posting and welcome to the community!
Really sorry about the mixup there, unfortunately if there has been a new SIM ordered, any previous SIM cards would be deactivated.
During this time you may need to use Apps via Wi-Fi as @dannylau has advised.
Apologies,