SIM keeps unregistering on network

[PaulAllerst1]

Since moving my number to virgin mobile last month, my new SIM keeps unregistering from the virgin network.

I'm using a new virgin mobile samsung s21 and keep losing all SIM services

[Lee_R]

Hi @PaulAllerst1 thanks for posting and welcome to our community.

I am sorry to hear you're having issues with the SIM.  Do you know if you tried your SIM in another handset, if the same issue exists?

Regards

Lee_R

[PaulAllerst1]

I don't have another device

[Lee_R]

Sorry @PaulAllerst1  I did have to check.

I want to help you resolve this issue.  I am going to send you a private message.

Regards

Lee_R