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SIM Deregsitered

miki
Joining in

on ‎12-07-2021 10:10

I was sent a new sim which I did not want and did not need, it has not arrived and now the original SIM has been deregistered.

Upshot is my number is now useless, so please do not tell me to phone in.

The online chat does not work there is no email account to contact.

Is there a way to get the original SIM re-registered so I can use my number until the new SIM arrives?

If not I am thinking of cancelling the account.

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4 REPLIES 4

LittleMick73
Superstar

on ‎12-07-2021 12:25

Hi this is a catch 22 situation as in order to cancel any virgin services or contracts you have to phone. Regards Micky
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miki
Joining in
In response to LittleMick73

on ‎12-07-2021 12:30

I know they have made all other avenues impossible, unless some one on their support site monitors these forums

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enlli
Very Insightful Person
Very Insightful Person
In response to miki

on ‎12-07-2021 12:36

They do, but this is a community help forum and staff involvement is limited.

Borrow a phone and ring 0345 600 789 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Martin_N
Forum Team
Forum Team
In response to miki

on ‎13-07-2021 10:21

Hi miki,

 

Thank you for your post and welcome to the community. 

 

I'm very sorry to hear about the issue you're having with your SIM card. 

 

We would like to look into this for you. What I will do is private message you. 

 

^Martin

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