Menu
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
526 Views
Message 1 of 9
Flag for a moderator

SIM Card not activating

Evening. 

I had a Virgin sim card which got physically damaged and cannot be used

Virgin glady sent me a new one very quickly. 

The new sim has been in my phone for some time and still has no connection (Emergency Calls Only) 

Any advice? 

 

0 Kudos
Reply
Highlighted
  • 6.9K
  • 359
  • 611
Forum Team
Forum Team
461 Views
Message 2 of 9
Flag for a moderator

Re: SIM Card not activating

Hi Jwilliams0287,

 

Thanks for getting in touch, apologies for the SIM activation issue.

 

From a background check I can see you've called the team since posting and got the new SIM activated. Please let us know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
361 Views
Message 3 of 9
Flag for a moderator

Re: SIM Card not activating

I received a new SIm card some weeks ago, as part of the general upgrade, I am being reminded by text every week that I need to replace the old one as part of Virgins upgrade and my service will be 'disrupted' soon if I don't.

Phoned Customer Service over a week ago and was promised that the new card would be activated, it hasn't, it is now currently impossible to phone Customer Service.

I have researched the Virgin Mobile web site but the advice/instructions are no help (fitting the new card is not an issue)

I was originally sent a letter with the new SIM card, which apparently had specific instructions, I must have thrown this out.

How can I activate my new card???

0 Kudos
Reply
Highlighted
  • 1.89K
  • 95
  • 176
Forum Team
Forum Team
358 Views
Message 4 of 9
Flag for a moderator

Re: SIM Card not activating

HI nevasa, thanks for posting and welcome to our community.

I am sorry you've been unable to activate your new SIM.  I would like to look into this further for you.  To enable me to do so I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R

0 Kudos
Reply
Highlighted
  • 1.89K
  • 95
  • 176
Forum Team
Forum Team
335 Views
Message 5 of 9
Flag for a moderator

Re: SIM Card not activating

Hi nevasa

Just a quick post to confirm you're satisfied with the response and efforts of our forum team?  Please do call on our assistance and that of our fantastic community any time you need it.

Regards


Lee_R

0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 0
Joining in
322 Views
Message 6 of 9
Flag for a moderator

Re: SIM Card not activating

Lee

Problem Solved!

Thanks very much for all your efforts in getting this fixed.

You are very Patient!

Roger

0 Kudos
Reply
Highlighted
  • 1.89K
  • 95
  • 176
Forum Team
Forum Team
318 Views
Message 7 of 9
Flag for a moderator

Re: SIM Card not activating

A pleasure.  Take care and as I say. Please call our assistance or that of our fantastic community members any time.  They have a wealth of knowledge and experience that could really help you in the future.

Regards


Lee

0 Kudos
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
251 Views
Message 8 of 9
Flag for a moderator

Re: SIM Card not activating

Hi, 

I've recently received a new sim and having the same problem. Swapped into phone, and getting no service

Please can someone help, near impossible to get through on the phones

 

Thanks, 

0 Kudos
Reply
Highlighted
  • 7.7K
  • 462
  • 486
Forum Team
Forum Team
247 Views
Message 9 of 9
Flag for a moderator

Re: SIM Card not activating

Hi Stevenmcf, 

Thanks for your post and welcome to our community. 

 

Very sorry that your new SIM isn't working, this isn't good. 


It might need a little nudge to get working which I can do from here. 

I'll pop you a personal message now and grab some details. 

 

Emma_C - Forum Team
0 Kudos
Reply