I received a new SIm card some weeks ago, as part of the general upgrade, I am being reminded by text every week that I need to replace the old one as part of Virgins upgrade and my service will be 'disrupted' soon if I don't.
Phoned Customer Service over a week ago and was promised that the new card would be activated, it hasn't, it is now currently impossible to phone Customer Service.
I have researched the Virgin Mobile web site but the advice/instructions are no help (fitting the new card is not an issue)
I was originally sent a letter with the new SIM card, which apparently had specific instructions, I must have thrown this out.
HI nevasa, thanks for posting and welcome to our community.
I am sorry you've been unable to activate your new SIM. I would like to look into this further for you. To enable me to do so I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
A pleasure. Take care and as I say. Please call our assistance or that of our fantastic community members any time. They have a wealth of knowledge and experience that could really help you in the future.