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Jwilliams0287
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SIM Card not activating

Evening. 

I had a Virgin sim card which got physically damaged and cannot be used

Virgin glady sent me a new one very quickly. 

The new sim has been in my phone for some time and still has no connection (Emergency Calls Only) 

Any advice? 

 

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Forum Team
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Re: SIM Card not activating

Hi Jwilliams0287,

 

Thanks for getting in touch, apologies for the SIM activation issue.

 

From a background check I can see you've called the team since posting and got the new SIM activated. Please let us know if you need further assistance.

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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