I had a Virgin sim card which got physically damaged and cannot be used
Virgin glady sent me a new one very quickly.
The new sim has been in my phone for some time and still has no connection (Emergency Calls Only)
Thanks for getting in touch, apologies for the SIM activation issue.
From a background check I can see you've called the team since posting and got the new SIM activated. Please let us know if you need further assistance.
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"