Virgin Media Virgin Media Community

Davehghs · ‎18-09-2022

I have just received my new replacement phone. I put the new SIM in about 25.5 hours ago but it still states SIM 1 not provisioned. I have restarted my phone, set it to Airplane mode and back again but still get the same message.

Nathan_B · ‎18-09-2022

Hi there @Davehghs, welcome to our forum and thanks for your post.

I'm sorry to see that you are having issues with using your replacement sim. I will certainly be happy to have a look at this for you. To do this, I am going to send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

See where this Helpful Answer was posted

Nathan_B · ‎18-09-2022

Hi there @Davehghs, welcome to our forum and thanks for your post.

I'm sorry to see that you are having issues with using your replacement sim. I will certainly be happy to have a look at this for you. To do this, I am going to send you a PM to confirm your details.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules

Nathan_B · ‎20-09-2022

Thanks for the update @Davehghs, I'm glad to see your sim is now working.

If you need anything further feel free to reach out to us, we are always happy to help.

Regards

Nathan

The do's and don'ts. Keep the community welcoming for all. Follow the house rules