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bsherman
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Roming Poland

Hi,

I arrived to Poland today. cannot access network. No data and no data. Though received a message from virgin the typical one where it confirmd I’m abroad. Restated few times. Phone is set to roaming. 

absolutely frustrated.

 

Any idea ?

 

Thanks  

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Forum Team
Forum Team
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Re: Roming Poland

Hi Bsherman, 

Thanks for your post and welcome to our community. 

Very sorry you're having issues using your phone in Poland, this ins't what we like to hear. 

Have you done a manual network search and tried connecting to all available networks?

If you can see what networks are available, can you confirm which ones you can see?

Also have you recently received a new SIM card? If so do you have our SIM tool kit app?

If you do then please try the following:

 

For Android:
Select Apps from the Home Screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Manual
Select International-you are done, go back to Home Screen
 

To Switch back when in the UK:
Select Apps from Home screen
Select Virgin SIM Toolkit Icon
Select Roaming
Select Select Mode
Select Automatic and go back to Home Screen

If this doesn't help then please pop me a personal message and we'll be happy to help further Smiley Happy 

 

Emma_C - Forum Team
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