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Roaming

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VauxHall64
Joining in

on ‎18-10-2022 16:15

I'm having problems with roaming I've tried rebooting and I can't find virgin sim toolkit. My wife got text on arrival Saturday and phone is fine. I've received nothing and my wife's data roaming is switched off in phone settings. I'm using Samsung a42.

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Chris_W1
Forum Team
Forum Team

on ‎18-10-2022 17:39

HI VauxHall64, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the roaming service and this is not the experience which we want you to have with us. The roaming will be needed to be switch on before you left the country and may not always work once overseas as you are connecting to a foreign network. 

I will send you a private message so that this can be looked into further. 

Chris. 

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Chris_W1
Forum Team
Forum Team

on ‎18-10-2022 17:39

HI VauxHall64, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the roaming service and this is not the experience which we want you to have with us. The roaming will be needed to be switch on before you left the country and may not always work once overseas as you are connecting to a foreign network. 

I will send you a private message so that this can be looked into further. 

Chris. 

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Chris_W1
Forum Team
Forum Team

on ‎20-10-2022 12:53

HI VauxHall64, thanks for private messaging us and we are glad to hear that this has been resolved. Please let us know if anything changes and have a good holiday. - Chris. 

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